Course related Questions
How do I book a course?
You can call one of our course team on 01236 914796 or email us at info@yourutilitytraining.co.uk. When placing a booking, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names, job titles and email addresses of the delegates attending. A quotation will then be provided to the booker for acceptance and approval.
I have a question about a course. What should I do?
You can call one of our course team on 01236 914796 or email us at info@yourutilitytraining.co.uk.
I have made a booking. What happens now?
When you make a booking you will receive a quotation will then be provided to the booker for acceptance and approval. This will be followed by an email containing your invoice and joining instructions which includes important information such as course timings and venue details.
Do you offer in-house training?
Absolutely, all of our courses can be delivered exclusively to your employees. Our in-house training can also be tailored to meet the specific needs of your organisation. We can also deliver specific training at your workplace if suitable facilities are available.
You can find more details of our in-house option and submit an enquiry here.
What do I need to bring on the day?
You will require to bring photographic ID by way of confirmation of identity.
If you are attending a course that involves practical aspects, you will require to bring your full PPE for workshop activities.
Evidence of previous / current industry relevant qualifications may also be required (NRSWA Card, qualification certificates).
Course Payment
I have made a booking, when is payment due?
Payment is always required before the date of the course, as per the quotation provided. If it is a personal booking then we will require payment at the time of booking.
How do I pay for a course?
Payment can be made by BACs transfer.
I need to organise a Purchase Order. Can this be added to the invoice?
Of course. If you place your booking over the phone or by email just advise us of the PO number and we can add this to the invoice. Payment would still require to be made by BACS as per payment terms.
Can I substitute a delegate?
Yes, you can substitute a delegate at any time. Please call our course team or email us if you would like to do this. Full details of the substitute will be required and a revised Quotation will be issued for acceptance.
I have placed a booking but would like to add another delegate. Is this possible?
Yes, you can either make a new booking for the additional delegate(s). Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send an update quotation for the additional delegate(s).
I would like to cancel my booking. Can I have a refund?
If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund.
If you wish to cancel between 7 – 13 calendar days before the date of the course, 50% of the course fee will be payable.
If you wish to cancel less than 7 calendar days prior to the course, full payment will be required.
I can no longer attend a course date. Can I transfer to a later date?
If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.
I need to change some details on the invoice I have received. Is this possible?
Yes, please reply to your confirmation email to advise of any changes to the details on the invoice.
More about the day
What time do courses start and finish?
Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.
Is lunch included?
Our training facility has free tea & coffee available and there is an on-site facility available to purchase a variety of hot & cold food. Our facilities are also located close to other food outlets.
Is there parking at the venue?
Car parking is free and on site with plenty of on-site parking available. There are no electric car charge points however, there are local charge stations close to the training facility.
Will you be sending me any documentation to look at before the course?
All relevant information will be included in the Joining Instructions.
All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course.
I would like to discuss some special requirements. What should I do?
You can call one of our course team on 01236 914796 or email us at info@yourutilitytraining.co.uk.
What to expect at our Training Centre
We aim to provide a safe and inclusive environment for all our learners.
After being welcomed to the training centre, you will be shown where you are going to be working through the course of your training/course and be introduced to the members of staff who will be involved in your training / qualification.
Post Course Questions
Will I receive a certificate of attendance?
Following the course and upon successful completion, attendees will be issued certification by email. If it is an EU Skills affiliated course eg Gas SHEA, an EUSR card will be issued. If the qualification is an awarding body accredited course these will be issued by the awarding body.
I recently attended a course and have a question for the Trainer/Assessor. What should I do?
Should you have a question for the Trainer/Assessor, we ask that you email it to us at info@yourutilitytraining.co.uk for further information. We will then contact the Trainer/Assessor regarding your enquiry.
I have some additional feedback for a course. Who should I speak to?
Feedback forms are offered at all training sessions.
We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible. To provide any further feedback, you can send it using the contact form on our website. Alternatively, you can email it to us at info@yourutilitytraining.co.uk or call one of our course team on 01236 914796.
